COMPANY

Terms and conditions

1. Applicability of General Sales Conditions
1.1 Each order placed with A Metalúrgica Bakeware Production S.A. through the Internet shall be governed by these General Sales Conditions. These apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reservation, these General Sales Conditions.
1.2 By using this website, you agree to be bound by our Terms of Use and Internet Privacy Policy. A Metalúrgica Bakeware Production S.A. invites you to rcarefully read the content of this Policy before using the services provided on this website.
1.3 Metalúrgica Bakeware Production S.A. reserves the right to amend these General Sales Conditions at any time by publishing a new dated version on this website. By placing an order after A Metalúrgica Bakeware Production S.A. has published the new version of its General Sales Conditions, you agree to be bound by that updated version.
1.4. Some services available on this website are provided by other companies contracted for this purpose, in the name and on behalf of A Metalúrgica Bakeware Production S.A., particularly for the transport of purchased goods.

2. Registration
2.1 When registering on this website, you must ensure that the mandatory information provided is correct and complete.
2.2 We kindly ask you to inform A Metalúrgica Bakeware Production S.A. about changes of address or other details, updating, without delay, your personal information on this website.

3. Password
3.1 When you register to use this website, you will be asked to create a password. You must keep it strictly confidential, not disclosing or sharing it with others.
3.2 You are fully responsible for the use of your password as well as any orders placed with it, even without your knowledge.

4. Orders
4.1 By placing an order through this website, you make an offer to buy the products you have selected under these General Sales Conditions.
4.2 Metalúrgica Bakeware Production S.A. offers its products on this website within the limits of its existing stocks. In case of stockout, A Metalúrgica Bakeware Production S.A. will contact you immediately.

5. Order Confirmations
5.1 The order placed on this website does not constitute a binding contract, unless and until A Metalúrgica Bakeware Production S.A. sends the respective confirmation by email.
5.2 The data recorded by A Metalúrgica Bakeware Production S.A. constitutes full proof of the order and the complete transaction. The data recorded by the payment system constitutes full proof of financial transactions.

6. Prices
6.1 The prices paid for the items you order are those displayed on this website at the date the order is placed, including VAT, but excluding shipping costs which will be indicated before finalizing your order.
6.2 Shipping costs will be charged in accordance with the values ​​indicated on this website at the date you place your order, calculated in particular depending on the chosen delivery method.
6.3 Metalúrgica Bakeware Production S.A. reserves the right to change its prices and shipping costs at any time.

7. Payment
7.1 The prices set include VAT at the current legal rate.
7.2 Payment for orders can be made by MBWay, Multibanco, bank transfer or cash (only in the case of orders being picked up at our facilities).
7.3. Your order will be shipped as soon as payment is confirmed.

8. Delivery
8.1 When placing your order you can choose 3 delivery options:
8.2 Pick up at the facilities of A Metalúrgica Bakeware Production S.A.: After receiving the notification that your order is ready, you should go to our facilities, accompanied by your identification, to collect it.
8.3 Pick-up Points by Chronopost : After receiving the notification that your order is available, you should go to the chosen delivery point, accompanied by your identification, to collect it, within a maximum period of 10 days.
8.4 Home Delivery: Your order will be delivered to the address you specified for delivery when you placed your order. If delivery is not possible, the order will be sent to the nearest Pick-up Point. If this happens, you will be notified and you should go to the designated delivery point, accompanied by your identification, to collect the order.
8.5 Metalúrgica Bakeware Production S.A. makes every effort to guarantee deliveries within the following deadlines:
- Mainland Portugal – between 1 and 2 working days
- Madeira and Açores – between 3 and 5 working days
- Outside Portugal – between 10 and 30 working days

9. Returns/Exchanges
9.1 A Metalúrgica Bakeware Production S.A. accepts product exchanges and returns within 14 days, under the following conditions:
You must inform us by email, letter or phone about your intention to return the product.
You must return the product, bearing the costs of its return.
Items must be returned in their original, undamaged packaging, without ever having been used.
Upon receipt of the returned item, and after verifying the conditions mentioned above, A Metalúrgica Bakeware Production S.A. will send the replacement product (in the case of an exchange) or refund its value (in the case of a return).

10. Warranty
10.1 A Metalúrgica Bakeware Production S.A. moulds are guaranteed against any manufacturing defect or material defect. Damage caused by misuse is not covered by this warranty.

11. Contacting with A Metalúrgica Bakeware Production S.A.
11.1 If you have any questions or complaints, you can contact A Metalúrgica Bakeware Production S.A. using the contact forms available here, by sending an email to euroform@ametalurgica.pt, or by calling 224156989 or sending a letter to Rua Alto da Mina 551, Zona Industrial, 4440-103 Campo, Portugal.

A Metalúrgica Bakeware Production S.A.
Last Update: 09/2018
© 2018 A Metalúrgica Bakeware Production S.A. All rights reserved

Privacy Policy

At A Metalúrgica Bakeware Production SA we follow the General Data Protection Regulation and we appreciate the trust you place in us regarding the collection and processing of your personal data.

» What type of data does A Metalúrgica Bakeware Production SA collect?
The A Metalúrgica Bakeware Production SA website includes a contact form and an online store. We collect data such as name, email, telephone, mobile phone, address, location, postal code, country and tax number from users who wish to register on our website to request contact or to make purchases in the online store.

» For what purposes does A Metalúrgica Bakeware Production SA collect personal data and what is the legal basis for processing this information?
The collected data is intended for processing information requests, processing orders, sending communications and notifications.
Your data will only be used if one of the following conditions is met:
You have consented by signing or acceptance of a digital form;
The data is necessary for the fulfillment of a contract;
The data is necessary to comply with legal obligations;

» Who has access to your personal data?
A Metalúrgica Bakeware Production SA does not disclose any personal data to others. We have already adopted measures to ensure that our employees with access to personal data receive adequate training in its correct processing, with respect for this policy and legal data protection obligations.
Whenever A Metalúrgica Bakeware Production SA uses any subcontractor, it will ensure compliance with the General Data Protection Regulation and other applicable legislation regarding data security and protection, namely through the provision of contractual provisions that guarantee that the subcontractor uses the data received only:
for the specified purposes;
in accordance with the purposes described in this policy;
using appropriate security measures, in order to protect personal data against illegal or unauthorized processing as well as against accidental loss, destruction or other harmful actions.
Your data may also be shared with official entities, for compliance with legal and tax obligations, to which A Metalúrgica Bakeware Production SA is subject in the exercise of its activity.

» Where is your data stored?
Your personal data is stored in the BackOffice of our website.

» Is your data safe with A Metalúrgica Bakeware Production SA?
A Metalúrgica Bakeware Production SA has taken the necessary technical and organizational measures to adequately protect your data against unauthorized processing and access.
Access to the website's back office is duly protected and is reserved only for the employee designated at any time to respond to your contact request or follow up on your order.

» How can you exercise your rights under the GDPR?
In accordance with the law, you have the rights of access, rectification, forgetting, and opposition to the processing of your personal data, except in cases provided for the compliance with legal obligations.

To exercise these rights, you must submit the request, in writing, to the email address euroform@ametalurgica.pt.

Last updated in August 2018

Anti-Corruption Code of Conduct

CODE OF ETHICS AND ANTI-CORRUPTION CONDUCT
This Code of Ethics and Conduct aims to comply with the provisions of Decree-Law no. 109-E/2021, of December 9, establishing a set of principles, rules and values ​​regarding ethics and professional behavior, which must be observed in carrying out the activities carried out by all of A Metalúrgica Bakeware Production SA, in professional relationships with each other and with others, with special consideration for the criminal rules related to corruption and related offenses and the risks of exposing the organization to these crimes.

SCOPE OF APPLICATION
This Code of Conduct is applicable to all employees of A Metalúrgica Bakeware Production SA. Interns are also covered, as well as any service providers or any other people who act under the guidance or direction of the same, who may bind and represent it.

WHAT IS CORRUPTION?
It is considered a crime of active corruption when a person, directly or through others, for their benefit or for the benefit of another person, makes an offer, promise or proposes a benefit of any nature, in exchange for a favor.
On the other hand, there will be a crime of passive corruption, when a person agrees to receive money or another benefit of any nature, to perform or omit certain acts.

PROHIBITION OF CORRUPTION IN ANY OF ITS FORMS
All acts of corruption are expressly prohibited, so none of those covered by this regulation should grant or receive, directly or indirectly, any undue advantage, regardless of its nature or reason, namely with the aim of obtaining or maintaining favorable treatment.

RELATIONSHIP WITH CUSTOMERS/SUPPLIERS
Negotiation and execution of contracts with clients of A Metalúrgica Bakeware Production SA cannot result in conduct that could be considered corruption or influence peddling or favoritism.

FACILITATION PAYMENTS
Those covered by this Code of Conduct must not, under any circumstances, make any illegal payment, or grant any other form of advantage, directly or indirectly, in favor of representatives of public or private clients.
In situations of confrontation with requests for facilitation payments, they must refuse. If faced with such (illegal) requests, potential corruption can be discouraged if such request is required to be made in writing, on the official letterhead of the entity they represent, duly signed.

INVITATIONS AND GIFTS
The offer or receipt of gifts and/or invitations will only be allowed if they consist of a mere act of professional courtesy towards business partners and which cannot raise doubts about the honesty of the donor or the impartiality of the beneficiary and its value is symbolic.

REPORTING CHANNELS
A Metalúrgica Bakeware Production SA has reporting channels for acts of corruption and related infractions, in accordance with applicable legislation, which allow for the secure submission and follow-up of complaints, guaranteeing the confidentiality of the identity or anonymity of the complainants. This way, it is possible to present the complaint(s) by email (whistlebowing@ametalurgica.pt), suggestion box and/or face-to-face meeting.

NON-COMPLIANCE
Failure to comply with the rules established in this Code of Conduct may be sanctioned under the legally stipulated terms and conditions.

Cookies Policy

This website uses cookies to improve its service.

1. What are cookies?
Cookies are small text files that a website, when visited by the user, places on their computer or mobile device through the internet browser (browser). Placing cookies will help the website to recognize your device the next time the user visits it.

We use the term cookies in this policy to refer to all files that collect information in this way. Some cookies are essential to guarantee the functionalities available, while others are intended to improve performance and user experience. You should not continue to access our website after the warning about cookies, if you do not agree with their use.

What type of cookies do we use?

2. Accept/refuse cookies
You can at any time choose to accept or refuse the installation of cookies on your terminal by configuring your browser software.

2.1 If you accept cookies
The registration of a cookie on your terminal depends on your will. At any time, you can express and modify your choice free of charge using the options provided by your navigation software.
If the browsing software you use has accepted the recording of cookies on your terminal, the cookies integrated into the pages and contents you have consulted may be temporarily stored in a specific space on your terminal. In that location, they will only be readable by the issuer.

2.2 What is the point of accepting cookies?
When you visit the website www.ametalurgica.pt, these cookies will record certain information that is stored on your terminal. This information serves, in particular, to offer you products based on the items you have already selected during your previous visits, and thus allows you to benefit from better navigation on our Website.

3.2 If you refuse cookies
When you refuse cookies, we nevertheless install a "refusal" cookie. This cookie allows us to remember your choice, in order to avoid asking you on each visit whether you want to accept or reject cookies.

3.3 Configuring your browser
The configuration of cookie management depends on each browser and is present in your browser's help menu.

In Internet Explorer
To customize cookie settings for a web page
In Internet Explorer, click the Tools button and then Internet Options.
Click on the Privacy tab and then on Sites.
In the Website address space, enter the full address (URL) of the web page whose privacy settings you want to customize.
For example, http://www.microsoft.com.
To authorize the recording of cookies from the specified web page on your computer, click Allow. To prohibit the registration of website cookies
specified on your computer, click Block.
Repeat steps 3 and 4 for each web page you want to block or allow. When finished, click OK twice.

On Safari
Go to Preferences, click the Privacy panel, then Manage Cookies.

In Chrome
Click on the Chrome menu located in the browser toolbar.
Select Settings.
Click Show advanced settings.
In the "Privacy" section, click the Content Settings button.
In the "Cookies" section you can modify the following settings:
Delete cookies
Block cookies by default
Allow cookies by default
Create exceptions for cookies from specific websites or domains.

In Firefox
Click the Tools button and then Options.
Click the Privacy tab.
In History, select "Use custom settings for history.".
Check the "accept cookies" box and click on exceptions to choose which websites will or will not be allowed to install cookies on your terminal.

In Opera
Preferences > Advanced> Cookies
Cookie preferences allow you to control how Opera manages cookies. The default setting is to accept all cookies.
Accept cookies
- All cookies are accepted (by default)
Accept cookies only from the website I visit
- Third-party cookies, from a domain outside the one you are visiting, will be refused
Never accept cookies
- All cookies will be refused

4. Update of Legal Notice
A Metalurgica reserves the right to make any changes or corrections to this cookie notification. Please check this page regularly to review the information and check for any updates.

This notification was updated on May 3, 2018

RAL and RLL

RAL
In the event of a dispute, the consumer can resort to an Alternative Consumer Dispute Resolution (RAL) entity. These entities are authorized to mediate, conciliate and arbitrate consumer disputes in Portugal that are registered on the list of RAL entities provided for by Law No. 144/2015.
Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf

RLL
The consumer can use the European online dispute resolution platform available at www.ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT

Quality policy

A company is a living organism.
Every living organism feeds on healthy products.
The healthiest food in industrial production is quality.
This, at A Metalúrgica, naturally leads us to Efficiency.
Control of the work performed.
Definition and awareness of each employee’s responsibility.
Responsibility, on the part of the Administration, to ensure compliance with customer requirements and for continually improving the effectiveness of the Quality Management System.
Satisfaction of all A Metalúrgica employees, without excluding customers and suppliers.